Description
Earn 2 Gold Seal Credits
The Upskilling Toolkit is softs skills training delivered through position specific scenarios that can be applied and practiced on-the-job for immediate and measurable impact. The Toolkit has 5 Core Competency Modules. Click for further details.
Conflict Resolution Module:
- Submodule 1 – Understanding Conflicts
- Submodule 2 – Understanding Root Causes
- Submodule 3 – Maintaining Calm & Respectful Behaviour
- Submodule 4 – De-escalation Strategies
- Submodule 5 – Impartiality & Fairness in Conflicts
- Submodule 6 – Determining How to Intervene
- Submodule 7 – Exploring Decisions
- Submodule 8 – Navigating Violence & Harassment
- Submodule 9 – Giving Feedback in Conflictual Situations
- Submodule 10 – Accountability & Conflicts
Note:
If you are an OGCA Member (you are employed by OGCA member) the training is included in your member benefits. Not sure you are a member – please check here https://ogca.ca/members/member-directory/
Please click here to register: I am an OGCA Member and I want to Register for the Upskilling Toolkit
